---
title: Problems logging in
canonical: https://wpsecurityninja.com/docs/account/problems-logging-in/
---
If [wpsecurityninja.com/account/](https://wpsecurityninja.com/account/) fails to log you in:

1. Sign in at [https://users.freemius.com/](https://users.freemius.com/) with the purchase email.
2. Try Chrome Incognito or Firefox Private browsing.
3. Disable browser extensions (ad blockers, privacy tools) temporarily.
4. Reset your password from the Freemius login screen if needed.

Still stuck? [Contact support](https://wpsecurityninja.com/help/) with the email on the purchase.

Related: [Forgotten password](https://wpsecurityninja.com/docs/account/forgotten-password/), [Keeps getting logged out](https://wpsecurityninja.com/docs/account/keeps-getting-logged-out/).