FAQ for WP Security Ninja
Do you have a public roadmap?
We maintain a public roadmap available at https://wpsecurityninja.com/roadmap/. Feel free to explore, vote for your preferred features, and suggest new ones.
Do you have any documentation?
We offer comprehensive documentation, featuring over 150 articles, guides, and instructions, accessible at https://wpsecurityninja.com/docs/. Additionally, all documentation can be conveniently found within the plugin itself—simply use the HelpScout beacon to search our knowledge base directly from the plugin interface.
How do we reach Support?
You can reach our support team here or via email support@wpsecurityninja.com.
Where can I find a tutorial or demo about how to use your tool and its different features?
We have made it very simple for you to install our plugin and get started in minutes - check out our get started page here.
Do you have Webhooks integration?
Webhooks integration is supported, enabling you to receive critical notifications like firewall activities, user logins, and updates. For detailed information, visit our documentation on webhook events: https://wpsecurityninja.com/docs/event-logger/webhook-events/.
Do you integrate with Zapier?
Integration with Zapier is available through their "Incoming Webhooks" trigger. For a step-by-step guide on setting this up, please see our Zapier integration tutorial: https://wpsecurityninja.com/docs/event-logger/integrate-webhooks-with-zapier/.
Do you have multi-language support?
Our plugin primarily operates in English, with very limited content available in other languages. Our support only speaks English and Danish.
What is your privacy policy?
Our privacy policy is designed with your data security in mind. We do not collect sensitive or security-related information about your website. We gather data such as the site URL, WordPress and PHP versions, and plugin status—information that helps us deliver better updates and support. This collection is essential for enhancing your experience and ensuring seamless operation, but rest assured, it involves no personal or private data. Read more here.
How is user data handled?
For the purpose of gathering technical metrics about the sites using our plugin, we partner with Freemius. They manage not only the collection of this data but also oversee the licensing, including monitoring which sites request updates and more. We are not in the business of collecting, storing, processing or reselling your data. That's simply not what we do. Read more here.
Do you have an affiliate program?
Yes, we do have an affiliate program - Read more and sign up here.
Can you tell us a little more about your company?
Our company, Larsik Corp, embarked on an exciting journey when we acquired Security Ninja from WebFactory Ltd in 2019. Since then, we've been on an upward trajectory, reinvesting our profits to expand our team with skilled developers and marketers. While we operate with a team of one full-time person, we are supported by a talented network of freelancers. This flexibility positions us uniquely in the industry, as we continue to improve our service. This strategy is part of our broader vision to scale the business and enhance our offerings. Originally created by WebFactory Ltd in 2011, Security Ninja has been meticulously developed, improved and maintained. Since taking over in 2019, Larsik Corp has been continuing this legacy, operating from Miami with a commitment to enhancing security on all WordPress websites. Read more here.
Is this product GDPR-compliant?
Yes, our plugin is GDPR compliant. It logs visitor IPs for 30 days to prevent abuse, with no personal data linked. We disclose this practice in our Privacy Policy, as required by GDPR, but don't need visitor consent. Read more here.
Does this product have white labeling?
White labeling is available for our product, specifically for tier 3 and 4 licenses. This option is offered to users managing 20 websites or more, allowing for a customized branding experience.
