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Common questions

User account

Use the account page to administer everything related to your license and sites.

Create admin account

If you need us to visit your admin create an admin account for us - follow the instructions here: How to create an admin account for us.

I have malware, can you help?

Sorry, we cannot offer individual malware removal services at this time.

Easy help for Pro users

Inline help


You have access to the help "beacon" where you can get help directly inside your WordPress admin by clicking the little icon.

Get help to use the WP Security Ninja plugin for or how to fix common issues.

Search the documentation

Please search or browse the documentation - if you cannot find what you are looking for, fill out the contact form below and our support will reach out to you.

Need help from a human?

The support system is available for customers with an active subscription, so please use the same email as your purchase.

A member of the support team will get back to you as soon as possible.

Please include simple details of what went wrong, and what you expected to happen.

Create a Support Ticket

Remember to provide enough details to help us fix your problem quicker.

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