Security Ninja Support

Get help to use the Security Ninja plugin for WordPress and fix common issues.

User account

Use the account page to administer everything related to your license and sites.

Sending a support ticket

Use the search field to find a solution to your problem or start a support ticket on this page.

Create admin account

If you need us to visit your admin create an admin account for us - follow the instructions here: How to create an admin account for us.

Please note we do not offer malware removal services at this time.

Easy help for Pro users

Inline help

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You have access to the help "beacon" where you can get help directly inside your WordPress admin by clicking the little icon.

Search the documentation

Please browse or search the documentation - if you cannot find what you are looking for, fill out the contact form below and our support will reach out to you.

Need help from a human?

A member of the support team will get back to you as soon as possible.

Please include simple details of what went wrong, and what you expected to happen.

The support system is available for customers with an active subscription, so please use the same email as your purchase.

 

Create a Support Ticket

Remember to provide enough details to help us fix your problem quicker.

  • This field is for validation purposes and should be left unchanged.

Things you should know about our support:

  • We do our best to help πŸ™‚
  • Sending multiple tickets (and/or item comments) for the same issue will not help moving the ticket up the queue.
  • We are not responsible for any delays in your projects.
  • We reserve the right to deny support for rude or unpleasant customers.
  • Any attempt to blackmail us with item's rating will deny you any further
    support.
  • We reserve the right to deny support to sites that have content related
    to pornography, religion, politics or anything illegal.
  • We will not and cannot teach you how to code in HTML, CSS, JS, PHP or any
    other language.