Support may need temporary administrator access. Create a dedicated account you can delete afterward.
Create the account
- Go to Users → Add New.
- Fill in:
- Username: something unique (for example
wpsecurityninja) - Email:
[email protected]if you are inviting our team, or the address you agree with support - Send User Notification: on
- Role: Administrator
- Username: something unique (for example
- Confirm the role is Administrator.
- Click Add New User.
After support finishes
Go to Users, find the temporary account, and delete it. Do not leave unused administrator accounts on the site.

