Most visits arrive on a phone. If buttons are tiny, text overflows, or a popup covers the page, people leave. Search tools flag many of the same problems as “mobile usability” issues.

Fix the usual WordPress causes
- Use a responsive theme (or a maintained block theme) and test real devices, not only the Customizer preview.
- Check Search Console mobile usability or PageSpeed mobile reports for specific URLs.
- Increase tap targets and font size in the theme or CSS. Cramped menus and footer links fail on thumbs.
- Avoid full-screen interstitials that block content on entry. Cookie notices should still leave the page usable.
- Compress images and lazy-load carefully so mobile networks are not stuck downloading desktop hero art.
- Disable conflicting plugins that inject fixed bars, chat widgets, or builders that break breakpoints.
- Keep theme and plugins updated. Abandoned mobile-unfriendly code is also abandoned security code. Plugin security checks.
Security angle
Odd mobile redirects, unexpected popups, or injected scripts can be malware, not a CSS bug. If the HTML looks wrong in view-source, run through WordPress malware removal and the WordPress security checklist.
Related: how to optimize your WordPress site for mobile.