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Details

Firewall & login

Restore access without the unblock URL

Find the firewall unblock ID in the WordPress options table and rebuild the secret access URL when the email is lost.

If you did not save the secret access URL and deleted the email, you can rebuild it from the database. You need MySQL access, usually through phpMyAdmin or a similar tool from your host.

Support cannot look up your unique ID. Ask your developer or host for help with this article if needed.

Steps

  1. Open phpMyAdmin (or another MySQL client) for the site database.
  2. Find the options table. It ends with _options. The default name is wp_options. Your prefix may differ (for example wpvbx_options).
  3. Locate the option named wf_sn_cf. That row stores Cloud Firewall settings as serialized PHP data.
  4. Search the value for unblock_url. The string in quotes after that key is the unique ID.

Finding unblock_url inside the wf_sn_cf option value

  1. Build the unlock URL:

https://yourwebsite.com/?snf= + the ID

Example:

https://yourwebsite.com/?snf=abf44367da05s0f04dae2c5ab47af6cd

  1. Open that URL in your browser. Your current IP is whitelisted and access is restored.

Still stuck? Get help or contact us.

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