Documentation

How to locate JavaScript conflicts

“An undocumented error has occurred. Please reload the page and try again.”

If you are having problems with parts of the interface not working properly or the malware scanner fails to complete scans, please look up if there are any conflicts with another plugin on your website.

Locate your developer tools panel in your browser. All browsers have a way to access details about the page you are on and this can be necessary to detect and fix errors.

In your browser, navigate to Developer tools where we will be able to see where the error occurs.

Finding the Developer Tools in Chrome on Mac

Here are detailed instructions for each major browser courtesy of the WordPress team: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

Navigate to the “Console” tab where you can find the errors that prevent the page to load properly.

This is just an example, the errors you see will be different. Use this to debug which plugin causes the conflict and try to disable the plugin or code. If that does not work, please contact us and we will try to make a fix for the conflicting plugin.

You can try to deactivate plugins one-by-one to see which one that causes the problem if you cannot pinpoint the error using the method above.

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