Failed to connect to

Did you get the error “Failed to connect to port 443: Connection timed out” on your website?

In most cases this is an temporary connection error that goes away by itself.

What is the error about?

This is a notification that your website could not temporarily connect to the license system, run by Freemius. This does not influence the functionality of the plugin, the firewall and other modules you have enabled will still function as they should and the vulnerability and other APIs are hosted on other servers.

This is usually a temporary error and will solve itself. However, if you want to make sure it is just a temporary issue you can do the following steps to force an update.

How to force an update

1. Please access the Freemius debug page by going here:

and click the “Clear API Cache” button.

The "Clear API cache" button

2. Go to your Account page, which is here in your WordPress admin: Security Ninja -> Account

Security Ninja -> Account

On this page please click the “Sync” link on the top right.

Sync your license with Freemius

If this does not help, feel free to reach out to our support.

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