If during the next 30 days you experience an issue that makes the plugin unusable and we are unable to resolve it, tell us and we will happily consider a full refund. After 30 days, refunds are case by case.
We do not offer refunds for renewals.
Before a renewal, Freemius emails a reminder with options to cancel so you are not charged automatically.
How to request a refund
Start the process from the help page support form.
You will get an email when processing starts, plus next steps. Timing depends on PayPal or your card issuer. Read those emails for details.
How long does it take?
Refunds can take 5 to 10 days to show on your statement.
